I am Paolo Tagliaferri a Technical Architect / Experienced IT Consultant with a Computer Science Engineering background (Politecnico di Milano), and currently working as a Solutions Architect Team Lead for Poq in the mobile appcommerce space. Previously I have worked with Lithium Technologies (social media management and customer support) and Openbet (high performance online gambling systems)
In my role I am responsible for scoping and discovering requirements for new and existing clients. My objective is to understand our client's business goals, and translate them into workable, realistic integration and launch plans leveraging the Poq SaaS platform. As a part of the Professional Services organization, I also act as the main technical escalation point for the implementation teams, and I provide valuable insights to other areas of the organization, based on my daily interactions with our customers.
During my career, I had exposure into various areas (social customer care, social media management, online commerce, betting) and industry verticals - collaborating with small businesses as well as leading global organizations.
Coming from a strong technical background, I also have experience in technical team management, technical team recruiting, project management, and working in highly regulated industries such as the gambling industry - where security and compliance are of paramount importance.
My main expertise is in the system integration field: payment providers, single sign on and authentication systems, feeds, other SaaS providers. I can discuss comfortably about back-end as well as front-end (web and mobile) systems.
I always worked in a customer facing environment, and I am comfortable operating and communicating at all levels of the organizations I work with: development, project management, management and business stakeholders.